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February 12.2026

2 Minutes Read

Transforming Government Efficiency with AI: A Workflow Revolution

Reimagining Government Efficiency: Beyond Just Adding AI

In a significant shift for public sector operations, AI implementation must evolve from merely adopting new software to truly redefining workflows. Katrina Mulligan, Head of National Security Partnerships at OpenAI, argues that treating AI as a transformative force—rather than another tool—can unlock unprecedented efficiency in government processes.

Unlocking Millions of Hours with Intelligent Workflows

Mulligan shares a compelling case study from the Army, showcasing potential savings of 125 million hours annually by optimizing existing workflows with AI. This ambitious vision involves automating significant manual tasks, such as the potential to save 500 hours of manual labor per contract involving 250,000 annual contracts. The goal is clear: harness AI's capabilities for not just adding intelligence but fundamentally revolutionizing operations.

The Dual Approach: Balancing Top-Down and Bottom-Up Strategies

For successful AI integration, Mulligan emphasizes a "dual approach," which combines bottom-up productivity tools with a top-down transformation of key workflows. Mission-first development is crucial, according to Mulligan; the ownership of solutions must extend beyond IT departments to encompass mission leaders—those who understand the core needs and objectives of government functions.

Navigating Compliance: A Safe Path to Innovation

Integrating AI also comes with regulatory challenges. Government agencies must navigate compliance frameworks like FedRAMP without stifling innovation. Mulligan's insights suggest that a thoughtful approach to compliance can create a safer environment for AI implementation, ensuring that innovation continues without sacrificing security.

Leading Change Management: Transitioning the Workforce

As the public sector shifts to AI-augmented workflows, effective change management becomes imperative. Training and leading the workforce through this transition requires comprehensive strategies that address not just technology changes but the culture of how work is approached. This focus on human aspects ensures that employees are prepared to maximize the advantages AI offers.

Why This Matters Now

The urgency to transform lies not only in the capabilities of AI but in its necessity for the future of government operations. As we step into an age where intelligence-driven systems will shape service delivery, leaders in the public sector must embrace these changes to better serve citizens and improve operational efficiency.

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